FAQ

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General

Yes, Shiftee is currently provided for free if your business operation is headquartered outside of Korea.
Nope. We do not restrict any features in free version. You can enjoy all features of Shiftee with the free plan.
Yes. You can create multiple companies and also add multiple locations in each company. Each employee may be assigned to multiple locations as well.
Yes. For example, if an employee works at location A and B and has to clock-in at either location for a shift, assign both location A and B to the employee.

For more information, please refer to Multiple Locations help article.
You can reset employee's bound device on mobile app or at Web Admin.

PC: Log into Web Admin then open [Employees] and click smartphone icon located at the far right of the employee row. Click [Reset Device].
Mobile: Tab [More] - [Employees] - Open the employee's profile - Tab [Device Reset] at the bottom.

Once reset, 'Device bound' should turn from 'O' to 'X'.

*Shiftee will, again, bind the new device employee uses as he/she connects to your company.
*Learn more about Employee Device Binding.
You can deactivate an employee either on mobile app or PC to prevent him/her from getting into to your company.

PC: Open Web Admin - Click [Employees] - Open the employee's profile - Click [Deactivate]
Mobile: Tab [More] - [Employees] - Open the employee's profile - Tab [Deactivate]
*Deactivating does not delete the records of the employee. To completely erase an employee profile along with all the shift/attendance records, open the deactivated employee again and click [Delete] button.
You(Owner) may transfer your Owner access level to another active personnel with 'Manager Access Level'.

Web Admin: Click [Company] under 'SETTING' - [Transfer Company Ownership] is under 'Support' - Select a personnel to transfer ownership - [Save]
*After the ownership transfer, you will be demoted to a Manager access level
In order to protect users and keep their data safe, Shiftee uses HTTPS session network which encrypts all user data sent between client and server. Shiftee manages user data through the top-notch security service provided by AWS (Amazon Web Service)

Account

Yes, you can register with your email address but it requires you to confirm the email that we send to the address. Please make sure to check your inbox.
1. In Web Admin, click on the Settings Icon at the top right corner. and open [Account Settings]
2. Under Email, enter the new email and click [Send Confirmation Mail]
3. Check your email inbox and click [Confirm] button.
*You can do the same on your mobile app at [More] - [App Settings] - [My Account]
Please check the email address or cell phone number you've entered to send the INVITE CODE.
If you are with the employee, you don't need to resend the INVITE CODE via email or SMS. You can read out the code to your employee so he/she can enter to Join Company.

*To check the INVITE CODE, open the employee profile and the INVITE CODE will show at the bottom of the screen.
Deleting company means deleting all contained data (i.e. employee profiles, shifts, and attendances). You must be cautious about deleting as Shiftee will not restore data once deleted.

To request to delete a company, using your owner account email, send us an email with the company you'd like to delete and your name at support@shiftee.io.

Access Levels 1

Shiftee's access levels with management features are those mentioned above. The summary of the differences is below:

- Common Features: All Supervisor, Manager, and Owner can manage schedule, timesheet, and payroll.
- Supervisor: Only manages locations that are assigned to him/herself.
(The privilege to manage attendance and payroll can be restricted by Owner.)
- Manager: Manages all locations regardless of his/her assigned locations and can approve/unapprove shifts and attendances so that Supervisor cannot modify or delete.
- Owner: Has same privileges as Manager but can change Company Settings

Refer to the help article on Access Level Privileges for detailed breakdown of features available for each access level.
Say you operate multiple stores with many employees. If you get notifications for all your employees' clock-in/out, late, or overtime, your phone cannot rest a single second.

Shiftee sends out notifications for aforementioned events to Supervisors, Managers, and Owners, only if those events belong to their assigned locations.
e.g. a manager who is assigned to location B and D will not get notified for location E's activities.
Yes, you can. In Web Admin, open [Company Settings] which can be accessed by Owner access level. You can turn on/off the following permissions:

- Supervisors can add/edit/delete attendance records for staffs in assigned location.
- Supervisors can view their own attendance records.
- Staff can view their own attendance records.

Locations

Yes, however, we recommend using your mobile app to register WiFi or have your Supervisor on site to do so. This is because using a mobile app to register WiFi will not only acquire the IP address of the network but also SSID (network name) and a secondary verification ID.
No. Registering GPS coordinates to a location can be done anywhere:

1. Mobile: Tab [Get Current Coordinates] at your location and move around the pin.
2. Enter an address and click on the suggested address which will automatically be pinned on the map. Then move around the pin to set accurate timeclock location.
Some addresses may not be searched on Google Map. In this case, please follow below steps:
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1. Have your Supervisor to use his/her smartphone and tab [Get Current Coordinates] in [Edit Location] page.
2. Search nearby building's address and select the suggested address. Then move around the pin to your location's coordinates.

Timeclock Attendance

Shiftee uses a public IP address of your router. Most of the cases, a public IP address is static(fixed) and will not change unless you power off the router. Therefore, your assumption that your WiFi IP is dynamic could come from the private IP address assigned to your smartphone devices. Shiftee do not use the private IP address that is assigned to each device.

If you happen to turn off your WiFi router then power back on, the public IP address might have been changed. Then, one of Supervisor, Manager, or Owner has to re-register the WiFi IP address of the location. However, this is very unlikely as long as the WiFi router runs 24/7.

For more information, please refer to WiFi and Location help article.
No. Timeclock Attendance uses workplace's wifi IP and employees are required to connect their mobile phone to the wifi in order to clock in or out. Employees must be at work to use Shiftee.

For locations using GPS coordinates, employees can only clock-in/out when they are physically within 100 meters from the coordinates.
Once an employee logs into the company with Shiftee mobile app, Shiftee binds the unique identifier of his/her smartphone device to the employee's profile. Thus, no clock-in is allowed in any device other than the bound device. Shiftee completely restricts employees clocking-in for others.

For more information, please refer to Employee Device Binding help article.
Yes, you can clock in/out and also start/end a break. Timesheet will subtract the break periods from total hours of a shift. To enable break button on Shiftee mobile app, Owner access level can turn it on at Company Settings on Web Admin.
Yes, managers can clock in/out for employees or even add the full attendance record in Attendance in mobile app or Web Admin
Yes. you can. the attendances recorded by your employees can also be managed in Web Admin which you can access on your desktop browser. There, you can select specific employees or even download the whole employees' attendances to an excel file.
Yes, Shiftee will remind employees for upcoming shift. When an employee is late and doesn't clock in, it will notify both the staff and managers. The late and overtime notifications will only be sent if an employee has shifts scheduled in Shiftee.
If you don't schedule shifts for employees, there is no way we know when a specific employee is supposed to start or end work. If you'd like to get those notifications, please schedule employees.
Please open Attendance and click Calendar View to see the whole month's attendances for all your employees. Also, there is a report page for attendance statistics.

Scheduler

If same shifts repeat in same pattern, try Shiftee's Multi-Schedule with Shift Templates.

Create templates for each position in [Shift Templates] then create shifts using [Multi-Schedule] to selecting multiple employees and their shifts. Select dates and [Save].

Please read User Manual for a demonstration.
You can also use Multi-Schedule to schedule a single employee but input all varying shifts at once. Select an employee and shift templates, then select multiple dates for each shift template.

Many managers would find this feature useful that it can schedule employees who have varying availabilities and day-offs every month.
Yes, you can. The schedule can be viewed by employees via Shiftee mobile app in real-time but if you must export to PDF:
1. log into Shiftee Web Admin.
2. Go to Scheduler and click on 'Export to PDF'.

*Depending on which view of the calendar is selected (weekly or monthly), the schedule will be exported to PDF accordingly.
Please open 'My Account' and set the timezone to your country or region to reflect the public holidays accordingly. Currently, we only have holiday options for South Korea and Philippines. If you would like to request to add your region to reflect holidays, please send us an email to support@shiftee.io.

Payroll

Log into Web Admin on your desktop browser => Click on Employees menu on the left => At the far right of every employee profile row, there is a $ or currency sign of your choice. Click on it.
You can enter hourly wage and set an effective date. The effective date could be the past, today, or future. Regardless, the hourly wage will be automatically applied to the payroll based on the effective date you set. When you want to enter a new hourly wage, just enter it as new and leave the previous wage as that will be applied to all attendances prior to your new hourly wage effective date. The new hourly wage will apply to all attendances on and after the new effective date.

For more information, please refer to Payroll help article.
Please see if you checked everything correctly when exporting. Please select the employee(s), start-date, and end-date.
Also, please make sure all attendances are not missing any clock-out time.
Yes. You can set up Payroll Time Unit in [Company Settings]. (Only Owner access level has an access)

Under Payroll, you can select how many minutes to round up or down for start-time, end-time, and break time. (1-60 minutes)

e.g.
[Clock-in Time] Round up to nearest 5 minutes -> 08:37 => 08:40
[Clock-out Time] Round down to nearest 10 minutes -> 18:08 => 18:00

Learn more about Payroll Time Unit.
- Web Admin: [Employees] - Click [$] icon on the far right side of each employee list
- Mobile: [More] - [Employees] - Open an employee profile - [Wage] - [+]
- Enter Wage and Effective Date then Save.

*Effective Date: the point in time where the wage is effective from.
*You may enter multiple wages with a different effective date for each.
The Web Admin you use on your browser shows the raw attendance records in the exact minute and does not reflect attendance and payroll rules you set in [Company Settings]. So the total hours and total wages would show as recorded in Web Admin.

The downloaded excel would reflect the following rules which would show more payroll details.
- Payroll Time Unit (time-rounding)
- Overtime, night-time, holiday work pay, weekly holiday pay (for Korean Timezone Users)

If you'd like to see overtime, late night pay, etc in your country, please send us a request to support@shiftee.io
Yes. There are two ways to record break-time in Shiftee:

1. Employee presses [Break In] and [Break Out] buttons.

2. Automatic Break Addition:
Set a rule to automatically record OO minutes of break-time per every O hours of work.
e.g.)
Rule: Add 30 min of break-time every 4.5 hours of work.
=> When total work hour is 9 hours, automatically deduct 60 min of break-time and reflect 8 hours for payroll.