Custom Request Use Cases

Updated At: 2023-07-20

Only Owner can manage Custom Request Types.
This feature is available from Standard Plan.
  • Effortlessly manage your company's approval process for common work-related requests.
  • Learn how to create custom requests, such as ‘Certificate Issuance’, with this guide.

📢   Note

• Managing custom request types is only possible on the PC Web.


STEP 1 ) Go to Manage > Custom Request Types and click + Add Custom Request Type button in the top right corner.

STEP 2 ) Add a custom request type. Set up the desired format to streamline various requests within your company.
For instance, we will add ‘Certificate Issuance Request’ for easy document requests.

Click + Add Field to configure fields for the request.
Each field represents a selection/input item. You can add as many fields as needed.

  • Custom Request Type Name : Enter a name.
  • Description : Provide details about the request for employees to reference.

Name : Enter a name for a field.
Field Type : Choose a response type for the field.
Dropdwon Values : Only appears when Multi Select/Select is set in ③.
Enter the choices that can be selected as answers. (One option per line.)

💡  Field Type

• Text: Enter any text.
• Number: Input numbers only.
• Date: Select a date.
• Checkbox: Click/Tap to resopnd.
• Select: Choose one option from the choices.
• Mulit Select: Select multiple options from the choices.

Description (Optional) : Add a description for the field.
Required : Choose whether an answer is required for this item.
Use PDF Extraction Feature : Choose to extract the request into PDF file.

You can also enter and make changes in the input field located on the right side.
Now, you can send a request for certificate issuance using this request.

Send a Request from Mobile App


STEP 1 ) Tap the airplane button in the Request tab and select Custom Request.
STEP 2 ) Choose ‘Certificate Issuance Request’ from the list.
STEP 3 ) Fill out all required fields and tap ‘Next’.

📢   Note

Fields marked with '*' are mandatory. Ensure all fields are completed before proceeding.

STEP 4 ) Choose an approver and review your request before completing the request.
You can view sent requests in Requests Tab > My Requests. Pending requests can be canceled.

Need more help?

We are happy to help you with any technical support or other inquiries.