Manage Requests
Updated At: 2026-06-04
- Approving or rejecting a request cannot be undone. Please review carefully before approving or rejecting a request.
- See profile settings to set your mobile app and email notification preferences for the requests.
💡 Note
• Owners can set to use each request feature from Company Settings - Request.
• To understand different levels of approval permissions in Shiftee, see Approvers By Access Level.
• To arrange different types of requests in specific rules, see Request Approval Rules.
Mobile
STEP 1) Go to Request on the navigation bar. You can check the following requests from the page.
To view the request that is currently on your approval step, turn on View Only My Approval Step option.
- Pending : Requests that need your approval.
- My Requests : Current status of requests sent from you.
- Completed : Past requests that are completed or canceled.
💡 View Only My Approval Step
This option appears only when there is a Sequential Approval Step that is not your turn to approve yet.
e.g. If there is a request that only needs your approval, this option will not appear on the screen.
STEP 2) Use the filter option on the top right to customize the requests for your needs.
💡 Note
To view all the requests regardless of approval permissions, turn on 'View All Employee's Requests'.
Please note that only Owners and Managers can use this option.
STEP 3 ) Tap a request to view its details.
- If you have view access, use comments to share additional information or communicate about the request.
- View attachments added by the requester.
- Enter a reason for your decision if needed. Approving or rejecting a request cannot be undone.
💡 Adding Attachments
- Requesters can attach files even after sending a request, up to 3 files per request.
- Only the requester can add attachments.
When there are other requests waiting for your approval, you can easily move to the next one by tapping on the button at the bottom.
Web
STEP 1 ) Go to Requests menu in Web Manager Mode. Choose the dates you would like to view the requests from. Use the filter option to view certain requests.
Basic Option
- Needing Your Action(default) : Requests that need your approval.
- My Requests(default) : Current status of requests sent from you.
- Completed Requests : Past requests that are completed or canceled.
Followed Requests
- Followed Requests : Requests you have been added as a follower to.
Additional Option
- View Only My Approval Step : You can view the request that is currently on your approval step.
- View All Employee's Requests : You can view all the requests regardless of approval permissions. Please note that only Owners and Managers can use this option.
- Force Approve/Reject By Owner : Force approve or reject other employees' requests using Owner access level. If your HR team uses Shiftee with Owner access, use this option to review and process pending requests on their behalf — for example, during HR closing or payroll closing.
💡 Force Approve/Reject By Owner
- This feature is available on web only.
- In the request list, select requests 'Needing Your Action'. Then enable 'View All Employee's Requests' and 'Force Approve/Reject By Owner' under additional options.
- This option is only available when the Owner is not the assigned approver. When used, the Owner will not appear as the approver in the request record — the status will display as 'Force Approved' or 'Force Rejected'.
STEP 2 ) Click a request to view its details.
- If you have view access, use comments to share additional information or communicate about the request.
- View attachments added by the requester.
- Enter a reason for your decision if needed. Approving or rejecting a request cannot be undone.
💡 Adding Attachments
- Requesters can attach files even after sending a request, up to 3 files per request.
- Only the requester can add attachments.
To process requests in bulk, enable ‘Use mass request approval’ feature in Company Settings - Advanced.
Select the checkbox in the top left and click ‘Approve All’.
💡 Note
- Click 'Export' at the top right to export requests within a selected date range as an Excel file.
- Use 'Include attachments' option to download attached files along with the Excel export.
STEP 3 ) To download attachments for specific requests only, select the requests and click ‘Download Attachments’ in the top left.
